Apology Letter From Flight Attendants To The Flying Public

Apology Letter From Flight Attendants

Dear Flying Public:

Being your last and longest point of contact, we often get the brunt of your frustration and anger when things don’t go the way you expected.

So before anything else, please accept our sincerest apologies.


Apology Letter From Flight Attendants

We’re Sorry.

We’re sorry we have no pillows.

We’re sorry we’re out of blankets.

We’re sorry the airplane is too cold.

We’re sorry the airplane is too hot.

We’re sorry the overhead bins are full.

We’re sorry that’s not the seat you wanted.

We’re sorry we have no closet space for your over-sized bag.

We’re sorry there’s a restless toddler/overweight/offensive smelling passenger seated next to you.

We’re sorry the plane is full and there are no other seats available.

We’re sorry that guy makes you uncomfortable because he “looks like a terrorist”.

We’re sorry there’s a thunderstorm and we can’t take off.

We’re sorry we don’t know when it will stop.

We’re sorry you’re crammed into a space so small that if you were an animal PETA would protest.

We’re sorry our plane has no music or video entertainment for your 3 hour flight.

We’re sorry we ran out of your favorite soda.

We’re sorry there are no more sandwiches.

We’re sorry you didn’t get your upgrade.

We’re sorry that Budweiser costs $6.

We’re sorry we don’t have diapers for your baby.

We’re sorry we don’t have milk for same baby.

We’re sorry you can’t hang out by the cockpit door waiting to use the bathroom.

We’re sorry you can’t hang out at the back of the airplane.

We’re sorry you have to sit down and fasten your seatbelt.

We’re sorry you have to put your seat up for landing.

We’re sorry we don’t know when we’re going to land.

We’re sorry we don’t know whether your plane to (substitute any city in the world) will be waiting for you when we land.

We’re sorry we’ve been diverted because we ran out of gas waiting to land.

We’re sorry for these and so many other things that we have absolutely no control over but for which we are held accountable every single day.


This is from a post which has been circulating on social media by an unknown author. Please contact us if you know its origin.


Hi there, 

A friend tagged me on this post.  I am the writer.   It was written over ten years ago and I’m always happily surprised when I see it circulated again.   

I had originally intended to send it to a newspaper.  I forwarded it to a friend for their opinion and they asked if they could share it, which was fine.  I personally never sent it to anyone.  

Imagine my surprise when later I saw it picked up my Consumer Travel and then others throughout the years. 

I’ve never gotten credit for it.   I’m glad someone finally asked for information about the author. 

Thanks for sharing it and for your site. 

Best regards,

K. Ryan French

Read also: Should Flight Attendants Be Using The Overhead Bins In First Class?

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Disclaimer: Opinions, comments, quotes, memes or videos in this article don’t reflect the views of our featured crew or the airlines they work for. 

[Featured cabin crew: Abi, posted with permission]