Many still believe that a customer service experience is necessary if you want to apply for cabin crew jobs. I have met cabin crew who previously worked in fields so different from customer service. I flew with teachers, nurses, lawyers, and wedding planners. I also met cabin crew have no work experience whatsoever. Being a cabin crew was the first job they’ve ever had!
Don’t get me wrong; having customer service or hospitality experience is good. But it’s not a requirement to become a cabin crew. Recruiters are looking at a candidate’s personality, not their past job titles. You do however need to be good with people.
What You Really Need To Apply For Cabin Crew Jobs
It’s About Mindset
In his book Why You?, James Reed explains that there’s one question about you as an applicant that runs through a recruiter’s mind:
“Do you have the right mindset to make a truly exceptional contribution here?”
That’s the only reason recruiters ask all these interview questions about work experience. They don’t really care about experience – or skills for that matter – as much as they do about mindset. Mindset beats skill-set any time.
Skills Can Be Taught
Skills can be taught. Airlines will teach you the skills to be a great cabin crew. But they can’t give you the right mindset to do the job. That comes from within you.
So, don’t be discouraged thinking that you don’t have the appropriate work experience to apply for cabin crew jobs. If you have the right mindset, you probably have more chances at getting the job than other applicants who have the skills and experience but lack the ideal mindset.
Read also: Is The Cabin Crew Job Right For You
[Featured crew: Nova, posted with permission]