14 Popular Cabin Crew Interview Mistakes You Should Avoid

Flight Attendant Interview Mistakes

Have you ever reached the final stage of the interview only to end up being unsuccessful after the whole process?

I know how you feel. I had my share of unsuccessful applications too. Rejection sucks!

You replay the whole interview conversation in your head trying to remember every word you said or every action you did hoping to figure out what you’ve done wrong.

Don’t be too hard on yourself. Perhaps it just wasn’t the right time for you yet. Sooner or later, with a little more practice and preparation, you will get in!

In this post, we will look at some of the most popular mistakes that cost candidates the job.

Read below to see whether you’ve made these mistakes too.

 

Top Cabin Crew Interview Mistakes

1 Arriving Late

Punctuality is of top priority in the airline industry.

Use Google Maps to find the exact location of the interview venue and arrive at least 15 minutes before the interview starts.

 

2 Not Knowing Your Interviewer’s Name

Listen carefully and note down the name of the interviewer and address by name at least twice. Don’t overuse the name though.

Show them that you’re so comfortable using names in your conversations and you’re keen on building proper rapport with total strangers.

Important: Please avoid using “Ma’am” or “Sir”.

 

3 Weak Handshake

Shaking hands is probably the first close encounter between you and the interviewer so make it a great first encounter.

Show enthusiasm and confidence by giving a firm yet friendly handshake.

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4 Negative Body Language

Be wary of your posture at all time. Don’t slouch. Don’t cross your legs. Don’t fold your arms.

Display confident and positive body language. Use minimal hand gestures while talking.

Maintain comfortable eye contact. Nod your head to show that you’re a good listener.

Show that you’re happy to be there.  Relax and keep smiling. (For more on confidence and eye contact, read 3 Easy Steps To Be More Confident For Your Cabin Crew Interview.)

 

5 Sitting Before Being Invited

I personally committed this grave sin. The interviewer opened the door to let me into the room. Once inside, I immediately sat on the first chair I saw.

It turned out to be the wrong chair!

The interviewer asked me to stand up and sit on another chair. Embarrassing!

Obviously, I didn’t get the job that time.

Sit only where and when you’re asked. It shows courtesy and respect.

 

6 Chewing Gum or Smoking

Big NO NO!

It shows lack of respect for authority. Don’t ever chew gum or smoke even while waiting at the lobby for the interview to begin. Remember that you’re being watched the whole time.

 

7 Closed-Ended or One-Worded Responses

Don’t respond to the interviewer’s questions with just a “yes” or “no”. Build lively chats by telling a short positive story.

Also, describe your answer using words that elicit emotions.

For example, if the interviewer asks:

“You mentioned here that you speak French, is that right?”

Your response should be in the lines of:

“Yes, I do. My parents worked for the UN and as a teenage I spent 7 years in Senegal. All the kids at school spoke French. So, I couldn’t help but learn their language. I was so lucky!”



8 Making Derogatory Comments

Don’t say anything negative about your previous company or colleagues no matter how tempting it gets, or how bad your previous employer was.

Sometimes, the interviewer may even prompt you to do so. Still, never do it.

In fact, speak highly of your previous employer mentioning only the positives.

 

9 Best Friend

Yes, you’re here to build rapport and you should try to make the conversation seem comfortable for you. However, don’t get too casual right from the start.

The interviewer is not your best-friend-in-the-making. So maintain your boundaries.

 

10 Dishonest With Your Answers

The interviewers have interviewed hundreds of candidates before you.  They know what a scripted answer sounds like.

So, don’t memorize answers you found on the Internet and simply recite them out loud.

Prepare your answers beforehand. However, add some spontaneity and speak out from your own life experiences.

 

11 Not Asking Intelligent Questions

There will come a stage when the interviewer will ask if you have any questions.

You must ask at this point. However, ask smart questions.

Do your research to find out what’s new about the company such as their latest awards and accolades, the delivery of new planes or the opening of new destinations. Ask about those updates.

It shows that you know what kind of company you’re getting into.

 

12 Discussing Salary

Never discuss benefits and salary unless asked to do so by the interviewer. You don’t want to come across as a person who only cares about the money.

Besides, you already said that you wanted to be a flight attendant to “meet new people” or “explore the world”, right?

So, money should only be the added bonus to a job you already love.

 

13 Discussing Politics

Never discuss politics or other heated topics even if you think the interviewer shares your views and opinions. It could be a trap to see if you’re easy to crack.

The reason is that these topics are never to be discussed on board since you’ll have colleagues as well as passengers from different backgrounds with contrasting political or religious views.

 

14 Letting Frustration Show

It’s painful to watch candidates trying to salvage an interview that isn’t going well. They will start to fumble a lot. They will smile less and the signs of distress will begin to show in their facial expressions.

Just let it be. It’s not you who judges whether the interview is going well or not.

Simply enjoy being there with the interviewer and let the interviewer enjoy being with you.

Read More:  6 Practical Ways To Prepare Yourself For The Cabin Crew Interview Day

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[Featured photo by Kartika]

         
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